Elements and Performance Criteria
- Identify learning from own organisation data
- Identify learning from value stream data
- Identify data which is or could be available from other value stream members.
- Identify data which might be useful but is not available and seek access to it.
- Obtain and examine available data for discontinuities, trends and other possible signs of assignable cause.
- Examine selected data events to determine root causes of data events in liaison with appropriate value stream personnel.
- Communicate root causes of data events to relevant stakeholders.
- Capture learning
- Apply learning to team/organisation
- Review management systems for their impact on organisational learning.
- Brief relevant process/system owners on changes and obtain required approvals.
- Check learning is used in daily operations.
- Review use of learning in liaison with appropriate value stream personnel and update in knowledge system.
- Identify implications for training and procedures.
- Recommend improvements to value stream/organisation knowledge system.